For Families Visiting Hello Coco:
Hello Coco is committed to providing a safe, secure, and educational online experience for families and children. We understand the importance of privacy and are dedicated to protecting the personal information of our young users. This Privacy Policy outlines how we collect, use, and safeguard information gathered through Hello Coco’s websites, applications, and online services (collectively, the "Services").
What Information Do We Collect?
We collect limited information necessary to improve and provide a fun and educational experience for our users. The information we may collect includes:
Parental Contact Information: We may ask parents to provide an email address to access certain features, manage accounts, and receive updates about Hello Coco’s content.
Usernames and Passwords: If a parent or child creates an account, we may collect a username and password. Usernames are moderated to prevent the use of personal information.
Rough Geolocation Information: We may collect zip codes or general location data to provide localized content. We do not track precise locations.
Search Queries: We collect information on search terms used within our Services to improve content and user experience.
User-Generated Content: Some Services may allow children to post comments or create content. This content is moderated to prevent the collection of personal information.
Device Information: We may collect non-personal information about a user’s device, such as browser type and operating system, to optimize performance.
We Do Not Collect:
Personal information that directly identifies a child (such as name, email, or phone number) without parental consent.
Biometric or health data.
Student education records.
How We Use the Information
We use the information we collect to:
Provide age-appropriate educational content.
Save game progress, settings, and preferences.
Analyze usage to improve our Services.
Prevent illegal activities and enforce our Terms of Use.
Provide parents with updates and promotional materials.
Ensure a safe and secure online environment.
We do not use children’s personal information for marketing or online advertising.
Do We Share Information?
We may share limited information under these circumstances:
Authorized Third-Party Vendors: We may work with trusted service providers to analyze usage data and improve our Services.
Legal Compliance: We may disclose information to comply with legal requests, such as court orders or law enforcement inquiries.
Business Transfers: In the event of a business sale or merger, information may be transferred as part of the transaction.
With Parental Consent: Any sharing of information beyond these cases will require a parent or guardian’s consent.
We do not sell or rent personal information to third parties.
How We Collect Information
We use technologies like cookies, web beacons, and local storage to:
Remember user preferences.
Track how users interact with our Services.
Improve overall functionality.
Parents may disable cookies through their web browser settings, but doing so may affect certain features of the Services.
Parental Rights and Controls
If we ever collect personal information from a child, parents or guardians may:
Request access to the child’s information.
Ask for modifications or deletions.
Withdraw consent for further collection.
Parents can contact us to exercise these rights.
How We Protect Information
We take reasonable security measures, including encryption and access controls, to protect the information we collect. However, no system is completely secure, and we encourage parents to monitor their child’s online activities.
International Users
Our Services are intended for users in the United States and are governed by U.S. law. If you access our Services from another country, you consent to the transfer of your data to the United States.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated to parents before they take effect. The date of the latest revision will always be noted at the top of this document.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Thank you for trusting Hello Coco to provide a safe and educational experience for your family!